FAQ – African Dream Foods

African Dream Foods FAQ pages should answer any burning questions you have! If you can’t find the answers you are looking for, pop us a message on the contact form and we will get back to you as soon as we can.

Shipping

We carefully package our products to protect them from whatever bumps and scratches they might encounter before reaching you, so in-transit damage is extremely rare. That said, if you’ve ordered from the website and received a damaged or incorrect order, we’re more than happy to set you up with a refund or exchange.

The bottom line? If you’re not satisfied, we’re not satisfied. Get the full scoop on returns and reimbursement via our Refund Policy.

Once your order has shipped, we’ll shoot you its tracking number via email. If you run into any issues or have questions about its status, drop us a line at info@africandreamfoods.com and we’ll help you sort things out!

As far as we’re concerned, the sooner we can introduce your taste buds to authentic African flavor, the better! We’re typically able to have orders packaged, dispatched, and headed your way in 1-3 business days. If we hit any roadblocks we’ll reach out and let you know.

Crafted in Cape Town, our small-batch sauces and seasonings are a true-blue product of Africa, but we assemble in Cape Town and ship to our fulfillment center in near Los Angeles, USA where we dispatch them to our customers in USA and Canada. This shaves days (or even weeks) off our fulfilment window, allowing us to deliver authentic flavor on a tighter timeline.

We hate to hear “It depends” as much as the next person, but…it depends! Shipping prices are location specific. Click here to see what it will cost to get our hot sauces and spices delivered to your door.

USA: Flat $8.50 on all orders under $50.00 and FREE shipping for all orders above

Canada: Calculated at checkout

RSA: Calculated at checkout

*Wholesale shipping rates are all custom quoted per order

Distribution

If you’re a hot sauce addict looking for a regular fix, we’ve got you covered. When it comes to subscription boxes, you’ve got two options: spring for a Surprise Pack and we’ll handle the picking and choosing or build your own customized box with our BYOB offering.

BYOB options come in 3-pack and 4-pack variations which let you mix and match our sauces and seasonings to craft a customized lineup. Once selected, we’ll deliver your customized box on a regular basis (every month or every two months—you choose).

For the full scoop on surprise packs and BYOB options, head over to our Subscriptions Page and we’ll get you set up with a customized delivery plan.

Have a subscription-related question not covered here? Send it our way at info@africandreamfoods.com and we’ll get back to you.

Purchasing via our website is an absolute breeze. First, click Shop Products. Once you’ve spotted a product (or eight) you’re dying to try, click ADD TO CART. When you’ve finished shopping, mouse over to the cart icon and click CHECKOUT.

If you hit any roadblocks along the way, feel free to reach out to us at info@africandreamfoods.com and we’ll help you navigate it.

Right now, our sauces and seasonings are exclusively available online. Purchase them with a few clicks via our website and we’ll have them delivered directly to your door—no grocery trips or checkout lines necessary!

Love our sauces so much that you’re burning up to have them on your retail shelves or restaurant tables? We’d love to hear from you! Fill out the contact form located on our Become a Distributor Page and we’ll be in touch within a day or two.

Conservation

Our goal is to use every aspect of this company—packaging included—to raise awareness about Africa’s endangered animals. If you’re a wildlife photographer who is passionate about the African continent and interested in dynamic collaboration opportunities, we want to hear from you!

Shoot us a message through our contact form telling us a little bit about you, your area(s) of expertise, and what you’re hoping to accomplish. We’ll be in touch shortly!

When you purchase a bottle of ADF sauce or seasoning, between .10 and .40 cents is donated to African wildlife organizations that are fueling grassroots conservation efforts, working to stop poaching, protecting precious habitats, and raising awareness about at-risk animals across the continent.

Currently, we’re partnering with the following organizations but we’re always on the lookout to partner with African conservation organizations that are catalyzing change and raising awareness. If that sounds like you or your organization, shoot us a message and let’s talk about partnerships/teaming up!

Follow African Dream Foods

If you have a burning question that’s not answered here, drop us a line at info@africandreamfoods.com and we’ll get back to you in a flash.

We’re hyped about what ADF has accomplished so far, but the truth is we’re just warming up. We’ve got tons of exciting updates in the works—if you want to stay in the loop, sign up to our newsletter to receive occasional updates on discounts, special offerings, new products, and other good stuff.

Don’t worry—we’ll keep things bite-sized and won’t flood your inbox.

We’re fired up about staying in touch and connected with hot sauce lovers like you!

Follow us on FacebookInstagram and Twitter to stay up to date our latest news, special offerings, promotions, competitions, partnerships and other spicy tidbits.

Remember: sharing is caring. If you love our products so much that you just can’t help but shout it from social media’s rooftops, remember to tag us for a chance to be reposted!

Returns & Cancellations

Returns Policy