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FAQs

Shipping

My order arrived damaged. What do I do?

We carefully package our products to protect them from whatever bumps and scratches they might encounter before reaching you, so in-transit damage is extremely rare. That said, if you’ve ordered from the website and received a damaged or incorrect order, we’re more than happy to set you up with a refund or exchange.

The bottom line? If you’re not satisfied, we’re not satisfied. Get the full scoop on returns and reimbursement via our Refund Policy.

How do I track my order?

Once your order has shipped, we’ll shoot you its tracking number via email. If you run into any issues or have questions about its status, drop us a line at info@africandreamfoods.com and we’ll help you sort things out!

When will my order ship?

As far as we’re concerned, the sooner we can introduce your taste buds to authentic African flavor, the better! We’re typically able to have orders packaged, dispatched, and headed your way in 1-3 business days. If we hit any roadblocks we’ll reach out and let you know.

Where do you ship from?

Crafted in Cape Town, our small-batch sauces and seasonings are a true-blue product of Africa, but we assemble in Cape Town and ship to our fulfillment center in near Los Angeles, USA where we dispatch them to our customers in USA and Canada. This shaves days (or even weeks) off our fulfilment window, allowing us to deliver authentic flavor on a tighter timeline.

How much does shipping cost?

We hate to hear “It depends” as much as the next person, but…it depends! Shipping prices are location specific. Click here to see what it will cost to get our hot sauces and spices delivered to your door.

USA: Flat rate of $9.50 on all orders under $50.00 and FREE shipping for all orders above

Canada: Calculated at checkout

RSA: Calculated at checkout

*Wholesale shipping rates are all custom quoted per order

Conservation

How can I have my photos featured on ADF products?

Our goal is to use every aspect of this company—packaging included—to raise awareness about Africa’s endangered animals. If you’re a wildlife photographer who is passionate about the African continent and interested in dynamic collaboration opportunities, we want to hear from you!

Shoot us a message through our contact form telling us a little bit about you, your area(s) of expertise, and what you’re hoping to accomplish. We’ll be in touch shortly!

How is ADF helping conservation efforts in Africa?

When you purchase a bottle of ADF sauce or seasoning, between .10 and .40 cents is donated to African wildlife organizations that are fueling grassroots conservation efforts, working to stop poaching, protecting precious habitats, and raising awareness about at-risk animals across the continent.

Currently, we’re partnering with the following organizations but we’re always on the lookout to partner with African conservation organizations that are catalyzing change and raising awareness. If that sounds like you or your organization, shoot us a message and let’s talk about partnerships/teaming up!

Follow African Dream Foods

Did we miss something?

If you have a burning question that’s not answered here, drop us a line at info@africandreamfoods.com and we’ll get back to you in a flash.

Why should I sign up for ADF’s newsletter?

We’re hyped about what ADF has accomplished so far, but the truth is we’re just warming up. We’ve got tons of exciting updates in the works—if you want to stay in the loop, sign up to our newsletter to receive occasional updates on discounts, special offerings, new products, and other good stuff.

Don’t worry—we’ll keep things bite-sized and won’t flood your inbox.

How can I get social with ADF?

We’re fired up about staying in touch and connected with hot sauce lovers like you!

Follow us on FacebookInstagram and Twitter to stay up to date our latest news, special offerings, promotions, competitions, partnerships and other spicy tidbits.

Remember: sharing is caring. If you love our products so much that you just can’t help but shout it from social media’s rooftops, remember to tag us for a chance to be reposted!

Buy with prime

What is Buy with Prime and how does it work? 

Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop at participating online stores, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can SIGN UP and start your 30-day Prime free trial today.

Do I have to be an Amazon Prime member to use Buy with Prime?

Yes, you must be an Amazon Prime member to purchase products offering Buy with Prime on our site.

How do I make a purchase using my Prime shopping benefits on your site?

Firstly make sure you click into the individual product pages in order to checkout with Buy with Prime.

When you decide to purchase a product offering Buy with Prime on our site, you're prompted to sign in to your Amazon account. After your Amazon Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.

Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?

Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.

Can I check out using Buy with Prime if I'm not in the US?

No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.

How do I apply a coupon code to eligible products that offer Buy with Prime?

Select an eligible product and click the Buy with Prime button on the product page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.

Can I use Amazon Gift Cards, Amazon promotional discounts, or Sherpani loyalty points when I check out using Buy with Prime?

No, Amazon.com Gift Cards and promotional discounts or loyalty points offered by Sherpani can't be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites in the Amazon.com Gift Card Terms and Conditions.

What forms of payment are accepted when I check out using Buy with Prime?

Amazon Pay processes payments for most Buy with Prime orders using the payment method stored in your Amazon account. Amazon Pay accepts credit and debit cards, including Visa, Mastercard, Discovery, American Express, Diners Club and JCB. Learn more about Amazon Pay payment methods.

Can I set up subscriptions using Buy with Prime?

No, Buy with Prime doesn't support subscriptions.

Where can I check the status of my order?

You can check your order status by clicking on the link in your order confirmation email, which directs you to the order details page.

How do I cancel a Buy with Prime order?

After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.

When do I receive a refund for a canceled order?

If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

How do I initiate a return for a Buy with Prime order?

To initiate a return for an eligible item purchased using Buy with Prime, click the link in the order confirmation email to go to your order details page. From there, select the item that you want to return and print a return shipping label. Package your return, and then drop it off at your local USPS location. Items purchased using Buy with Prime can't be returned using other carriers besides USPS and may not be dropped off at Amazon locations, such as Amazon Lockers, Whole Foods or Amazon Go. For more information, read the Amazon returns policy.

What happens if my order is late?

Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for the late delivery:

  • Incorrect address
  • Missing apartment, building, floor or unit number
  • Severe weather conditions
  • Other carrier-related delays

If you don't receive your order in the estimated time frame, we recommend that you:

  • Wait 48 hours to allow for unexpected delays.
  • Confirm the correct shipping address in your order details.
  • Check the status of your order on the order details page by clicking on the link in your order confirmation email.
  • Check the status of your package with the tracking link included in your shipping confirmation email.

If you confirmed your shipping address and the order status and you still haven't received your order after 48 hours, please contact our customer service team at info@africandreamfoods.com

Shopping Cart

Free US shipping on orders above $25 (excludes wholesale accounts)